Return policy
Our Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.
Return Requirements:
- Items must be unworn, unwashed, and in original condition with all tags attached
- Items must be returned in original packaging
- Proof of purchase required
How to Return:
1. Contact our customer service team at contact@shopatvelvet.com
2. Pack your items securely in the original packaging
3. Ship your return to the address provided by our team
Refunds will be processed within 5-7 business days after we receive your return.
Please note: Sale items and final sale items are not eligible for return.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.
Return Requirements:
- Items must be unworn, unwashed, and in original condition with all tags attached
- Items must be returned in original packaging
- Proof of purchase required
How to Return:
1. Contact our customer service team at contact@shopatvelvet.com
2. Pack your items securely in the original packaging
3. Ship your return to the address provided by our team
Refunds will be processed within 5-7 business days after we receive your return.
Please note: Sale items and final sale items are not eligible for return.